You've been staring at your bank statement for ten minutes. There it is again — that charge from Trajector Medical. On the flip side, you meant to cancel months ago. Life got busy. Now you're wondering if it's even possible to get out of this without spending three hours on hold And that's really what it comes down to..
Short answer: yes. Long answer: it depends on what you actually signed up for, and nobody makes that part easy to find.
I've walked people through this exact situation more times than I can count. Which means the process isn't complicated once you know the steps. But Trajector doesn't exactly advertise the exit door. Let's fix that The details matter here. Simple as that..
What Is Trajector Medical
Trajector Medical — formerly known as VetComp & Pen — is a company that helps veterans manage VA disability claims. They don't file claims for you. Plus, they don't represent you legally. What they do is medical evidence development: gathering records, organizing documentation, and connecting you with independent medical examiners who can write nexus letters and DBQs (Disability Benefits Questionnaires) Took long enough..
You pay a monthly subscription. In return, you get access to their platform, their network of providers, and their case management team.
Here's where it gets messy. Some veterans sign up thinking they're hiring a claims agent or attorney. They're not. Trajector is a medical evidence service. That distinction matters when you try to cancel — because the terms you agreed to are for a subscription service, not a legal representation agreement.
The Two Main Plans
Most people are on one of two tiers:
Standard Plan — around $99/month. Platform access, record retrieval, case manager support Which is the point..
Premium Plan — $199–$299/month depending on when you joined. Adds expedited exams, priority scheduling, and more hands-on support.
There are also legacy plans floating around from the VetComp days. Some have different cancellation terms. Some are cheaper. If you've been with them since before the rebrand, dig up your original agreement. It might save you a headache.
Why People Want to Cancel
The reasons stack up fast.
Maybe your claim got approved and you don't need ongoing evidence support. Maybe the exams you paid for didn't move the needle. Maybe the communication went cold — your case manager stopped responding, or the portal hasn't updated in weeks. I've heard all of it.
This is the bit that actually matters in practice.
Some veterans feel the service overpromised. The marketing leans hard on "we help you win" language. The reality is more nuanced: they help you document. Practically speaking, if your claim's weak on the medical side, that's valuable. If it's weak on the legal or procedural side, Trajector can't fix that Which is the point..
And then there's the money. Now, $99 or $199 a month adds up. Especially on a fixed income. Especially when you're not sure what you're getting for it.
How to Cancel Trajector Medical — Step by Step
This is the part you came for. Follow these in order. Skip one and you'll likely end up back at square one.
1. Log In and Check Your Billing Cycle
Before you do anything, log into your Trajector portal. Go to Account Settings → Billing. Look for two things:
- Your next billing date
- Whether you're on a monthly or annual plan
If you're three days from your next charge, act today. If you just got billed yesterday, you have time — but don't wait. Trajector doesn't do prorated refunds for partial months. Once that charge hits, the month is yours whether you use it or not.
2. Cancel Through the Portal (Try This First)
Some accounts have a "Cancel Subscription" button right in the billing section. Click it. Follow the prompts. Take a screenshot of the confirmation screen. Save the confirmation email The details matter here. Less friction, more output..
If the button isn't there — and for many legacy plans, it isn't — move to step three Most people skip this — try not to..
3. Email Support With a Paper Trail
Send an email to support@trajectormedical.com with the subject line: Cancellation Request — [Your Full Name] — [Account Email]
In the body, keep it clean:
Please cancel my Trajector Medical subscription effective immediately. My account email is [your email]. I understand this will terminate my access to the platform and all services. Please confirm cancellation in writing and provide the effective date Turns out it matters..
CC billing@trajectormedical.com if you can find it. Some veterans report faster responses when both addresses are on the thread.
Pro tip: Send from the email on your account. If you use a different one, they'll ask you to verify — and that's just another delay tactic.
4. Call If You Don't Get Confirmation in 48 Hours
Phone: 1-888-987-8387 (that's 1-888-98-VETCOMP — old number, still works)
Hours: Monday–Friday, 8 AM–5 PM Mountain Time.
When you get someone on the line, say: "I emailed a cancellation request on [date]. I need verbal confirmation and a cancellation reference number."
Write down:
- The agent's name
- The date and time
- The reference number
- The effective cancellation date
If they say "we need to escalate" or "a manager will call you back," ask for a ticket number. Don't hang up without one.
5. Watch Your Bank Account
Even after confirmation, watch for the next charge. If it hits, you have two paths:
Path A — Dispute With Trajector First
Reply to your confirmation email (or email support again): "I was told my subscription was cancelled effective [date] but was charged on [date]. Please refund immediately and confirm."
Give them 5 business days.
Path B — Your Bank or Credit Card
If they drag their feet or deny the refund, call your card issuer. Say: "This is a recurring charge for a service I cancelled on [date]. I have written confirmation. I'd like to dispute this charge and block future ones."
Most banks will side with you if you have documentation. That's why the paper trail matters That's the part that actually makes a difference..
Common Mistakes / What Most People Get Wrong
Thinking You Can Just Stop Paying
If you cancel your card or let it expire without formally cancelling, Trajector will keep trying to charge you. Day to day, eventually it goes to collections. And i've seen veterans get dinged on their credit over a $99 subscription they thought was dead. Don't do that The details matter here. But it adds up..
Assuming the VA Will Handle It
The VA has zero visibility into your Trajector subscription. This is a private contract between you and a private company. Still, your VSO doesn't either. Nobody else can cancel it for you Small thing, real impact..
Confusing "Pausing" With Cancelling
Some reps will offer to "pause" your account for 30, 60, 90 days. Practically speaking, that's not cancellation. Day to day, you'll still get billed when the pause ends — sometimes at a higher rate. If you're done, say "cancel," not "pause.
Not Saving Your Records First
Once you cancel, portal access usually ends immediately. Not at the end of the billing cycle. Immediately. Download your exam reports, nexus letters, DBQs, and any correspondence before you pull the trigger. You paid for those. Keep them.
Expecting a Refund for Unused Time
Trajector's terms are clear: no prorated refunds. If you cancel on the 3rd and your billing date was
the 1st, you don't get 28 days back. Which means you keep access until the 1st of next month, then it stops. Plan accordingly Not complicated — just consistent..
Using the Wrong Email
If you signed up with your old AOL address but only check Gmail, you'll miss the confirmation. Use the email on file. If you're not sure which one, check your bank statement — the receipt usually shows it.
Final Checklist Before You Walk Away
- [ ] Downloaded every medical document, nexus letter, and DBQ from the portal
- [ ] Sent cancellation email from the account on file
- [ ] Saved the sent email and any auto-reply
- [ ] Called for verbal confirmation and got a reference number
- [ ] Marked calendar to check bank statement on next billing date
- [ ] Set reminder to dispute if charge appears after confirmed cancellation date
The Bottom Line
Trajector isn't evil. Day to day, they're a business with a subscription model designed to retain revenue. Their cancellation process reflects that — it's manual, it's slow, and it rewards persistence.
But you're not stuck. Which means you have use: written records, consumer protection laws, and a banking system that honors documented cancellations. Use them.
Cancel clean. Keep your documents. Move forward with your claim — whether that's with a VSO, an accredited agent, or on your own. That said, the money you save stays in your pocket. The evidence you saved stays in your file.
That's the win.
